Returns & Exchanges
At AOCTW, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our hassle-free process ensures your style journey remains seamless.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Ship Items
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing